GENERAL QUESTIONS
What is my username?
How long will my battery last if I am logged into the event?
I received "Device Unable to Continue" message, what should I do?
Do I have to be connected to the internet for the entire event?
Where can I use the service?
Who can I contact if my handheld stops working?
If my handheld malfunctions can I shut it off and restart it?
How do I change the font size?
How do I test to see if the service works?
How do I order captioning service?
EVENT CENTER QUESTIONS
Is the service provided free of charge?
Does the service cost if I use my personal phone?
Do we have to sign up for the service before the game? Or can I just go to the area to pick up a device?
Which events are covered by the event center? All games? Away games? Other events?
What part of the event is shown on the screen? Everything that happens or just PA announcements?
How do I get the event ID for the event?
If the game goes into overtime do the captions continue?
If weather calls the game, will the rescheduled game have captions?
Will I be able to contact someone for help from this handheld?
GENERAL ANSWERS
You may select any username you would like to use.
The battery life on the device can range between 3 to 6 hours
depending on the device and the amount of text displayed.
Phone talk time is a good indication of battery life.
This message may happen during the course of your event;
this is normal and does not typically interfere with the delivery of captions.
Yes, in order to view the captions you will have to stay connected
to the internet through the entire event.
Anywhere you have a phone that has active access
to the internet via your wireless plan.
Please see Troubleshooting for troubleshooting the device.
Yes, please try powering the device off and restarting the phone's browser;
if that does not work try removing the battery from your device.
You can change the font size two ways:
1. Click on the Font Size button on the toolbar at the bottom of the screen.
2. Each click will cycle to the next font size from a selected set of font sizes.
Or:
1. Click on the Settings button on the toolbar at the bottom of the screen.
2. Click on the dropdown labled Font Size
3. Select the new font size and click Done
4. Click on the Save Changes button on the toolbar at the bottom of the screen.
The new font size will be used on the next text update.
To do a test, login to a live demo by entering your name
and 999999998 for the EventID on the login screen.
If you would like to order an event or would like to inquire about our online ordering
features, please contact our sales and outreach team at mobileCAP@captioncolorado.com
EVENT CENTER ANSWERS
is provided to the viewers free of charge through the event centers.
No, the service is provided free of charge even on your personal phone. However, data charges may apply.
Most event centers provide devices at Guest services. Please contact the event center
prior to your event for more information. You also may use your own device.
All home games, as well as any other events the event center schedules,
will have captions provided to the customers. Please check with the event center or
stadium for a list of events they will be providing captions for.
Typically what is displayed is what is said over the Public Address (PA) system.
The event ID will be provided by the event center and is typically the same for every event at that event center.
Yes the captions will continue until the end of the event.
Yes, as long as the stadium sets up the service for the rescheduled game, there will be captions provided.
You will have to contact the guest services of the stadium or event center for help with the device.